TERMS AND CONDITIONS:

We appreciate your cooperation in reviewing the following terms and conditions for your booking at Villa Plenilunio. These guidelines have been established to ensure smooth event coordination and the best possible experience for all guests.

  1. Non-Refundable Deposit
    • The deposit to confirm your wedding package is non-refundable. Once your selected date is reserved, especially for villa promotional packages, rescheduling is not permitted.
    • If you choose a standard package (non-promotional), one date change is allowed based on availability.
  2. Curfew Regulations
    • Outdoor Events: Curfew is strictly at 11:00 PM.
    • Indoor Events: Curfew extends to 1:00 AM. Indoor events requiring an extension until 1:00 AM must be confirmed with the on-site manager to verify if this addition is included in your package.
    • Please note that curfew times may change based on local government regulations. Clients and planners are advised to check for updates periodically to avoid any misunderstandings. Changes in curfew from local authorities are beyond our control, and Villa Plenilunio will not be held liable for any resulting restrictions.
  3. Music Regulations
    • The maximum allowable sound level for music is 75 decibels. Please coordinate with your planner or music vendor to ensure compliance with Villa Plenilunio’s policies. Failure to adhere to these regulations may result in fines or potential event termination by villa management or local authorities.
  4. Welcome Dinner Policy
    • The welcome dinner is exclusively available for in-house guests, with a guest count limited to those staying on the property.
    • If additional guests will be attending, please arrange this prior to check-in. Exceeding the maximum capacity without prior consultation may result in a fine.
  5. Check-In and Check-Out Times
    • Check-In: 2:00 PM
    • Check-Out: 11:00 AM
    • For early check-ins or late check-outs, please notify us at least one day in advance, and we will accommodate based on availability. Any extensions are subject to approval by the on-site manager.
  6. Special Performances
    • Performances involving fire dances, pyrotechnics, fireworks, or colored smoke bombs must be approved by the on-site manager no later than three days prior to the event.
    • All vendors must comply with Villa Plenilunio’s safety regulations, including cable placement, firework positioning, and necessary permits. Non-compliance may lead to fines or termination of the event by local authorities.
  7. Promotional Package Conditions
    • Deposits for promotional packages are non-refundable. In the case of cancellation, the deposit will be forfeited, and rescheduling is not permitted.
    • If postponement is requested for any reason outside of force majeure, only one reschedule may be allowed. In such cases, the package will revert to the standard rate applicable at the time of rescheduling.
  8. Technical Meeting
    • A technical meeting must be scheduled at least one week prior to the wedding day to ensure seamless event execution.
  9. Prohibited Activities
    • Confetti and Balloon Releases: These activities are strictly prohibited on the premises to protect the environment and property.
  10. Security Deposit
    • A security deposit is required, separate from the package price, and will be refunded within seven days following the event if there is no property damage.
    • Damages due to negligence from planners or vendors, such as fires from floating stages or structural damages caused by decorations, will be deducted from the security deposit.
  11. High and Peak Season Surcharge
    • High Season Surcharge: IDR 10,000,000++ (e.g., Chinese New Year Week, Easter Week, July 1–31, September 1–15, high-demand dates like February 20, 2020).
    • Peak Season Surcharge: IDR 20,000,000++ (e.g., August 1–31, December 20–January 8).
    • Please note that Villa Plenilunio is closed on Seclusion Day (Nyepi).
  12. Staff Hours and Late Check-In Policy
    • Regular staff hours are from 8:00 AM to 8:00 PM, except on wedding days. Security personnel will be on duty from 8:00 PM until morning. For check-ins scheduled after 8:00 PM (local time), an additional fee will apply to cover the extra staffing and resources needed to ensure a warm welcome and smooth check-in process during late hours.
    • We kindly ask that you inform us in advance if you expect to arrive after 8:00 PM, allowing us to make the necessary arrangements for your convenience.